Returns & Exchanges
What is your return policy?
ALL SALES ARE FINAL. Due to the nature of this product, we do not give refunds for any reason. We do not accept returns. Please measure your weight and height email us with any questions prior to making a purchase. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. We do not offer any warranties or repairs. By completing your purchase, you agree to these terms. Ebook links are emailed and can be downloaded immediately after purchase. Please email firstname.lastname@example.org for any other questions or concerns.
PLEASE SEND EXCHANGES WITHIN 14 DAYS OF RECEIVING ITEM TO:
2005 Grand ave ,Baldwin. ny 11510
Please Include the INVOICE SHEET that came with your order and note the instructions below
Exchanges can only be made within 14 days from the date of receipt of your item. NO EXCEPTIONS. Please mail to the Return Address that is on the attached label of the invoice.
The customer is responsible for any return shipping costs and for obtaining tracking information as FITFREAK ACTIVEWEAR is not responsible for any lost/missing returns. Exchanges can only be made for a different size or color of the same style only.
INTRERNATIONAL ORDERS can only be returned for a refund. Exchanges must be done as a re-order as shipping must be paid.
Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business day for the refund to be reflected in your account or your exchange to be sent out. We don't refund original shipping charges.
Any order issues must be reported within 7 days and the product must not have been worn for it to be eligible for an exchange.
A 20% restocking fee will be applied to any returns allowed over 14 days.
All items must be returned unworn, unwashed, with original tags, stickers, folded in its original garment bag. Any damaged items that have signs of wear or do not conform with FITFREAK ACTIVEWEAR return policy will be declined and the item will be shipped back at the customer’s expense.
FITFREAK ACTIVEWEAR guarantees it's clothing to be free from manufacturing defect for the first 14 days as long as you follow our care instructions.
By placing an order with FITFREAK ACTIVEWEAR , the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.
Once orders are placed they cannot be cancelled, however exchanges can still be made.
Please note - there are NO returns on SALE items.
After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. We can only ship to the address entered in PayPal checkout. If your address is incorrect, please email immediately.
FOR ANY QUESTIONS CONTACT US VIA EMAIL AT: Sales@FitFreakactivewear.com